Perfect Order Score : An Acid Test For Measuring Customer Fulfillment
Customer complaints or customer churn... even if you're measuring very high "complete and on time delivery"?
Maybe it's time to measure yourself with a tougher target.
Try the "Perfect Order Score"... the number of orders out of each 100 that go through your entire customer engagement process without any glitch or intervention at all - example below, but you need to define it for your core process.
(If you've never measured it before, you may be in for a shock).
TIP: with CXRM, you can define a workflow to manage an end-to-end process like this and measure the Perfect Order Score directly!