How Is CXRM Supported?
Our philosophy is to design support solutions to prevent problems occurring in the first place, and augment that with a responsive support structure operated by people you can get to know.
We have strong technical resources working in the background on prevention of problems and securing backups, backed up by a service level agreement (SLA) you can rely on.
In terms of getting help quickly, there are many levels of context-sensitive in-app help and training, plus online diagnostics / self-help and web fixes (e.g. password reset).
Additionally, included in your subscription is e-mail support from an application partner.