Customer-Focused CRM (#CX)

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Pricing & Sign Up

Sign Up For CXRM "Possibly the greatest challenge facing a fast growing business is the management of its information. The solution provided to ReportSource gave me and my management team a scalable, easy to use, reliable and comprehensive solution for everything from financial forecasting to resource and customer management. This solution enabled ReportSource to project ourselves into the marketplace like a company 100 times our size; it was an essential element in our growth and succes... more

Searching For A Definition Of Customer Service

Customer service is ... everything you can do to help your customer achieve their objectives... That's a broad definition, but it describes a broad relationship. Customers today expect more than simply the delivery of a transaction, the wider relationship is just as important, for example: i. in business to business arena, Rolls Royce no longer sells aero-engines to airlines, their proposition is to keep planes in the air and on time, by providing real-time monitoring and management serv... more

Security

How Is CXRM Secured? CXRM has a modern, robust security model to protect your data against unauthorised access, both from external and internal sources. Securing Access All communications over encrypted security Your data secure from other firms' A number of other protections on access Simple Security... Use simple group level security – e.g. permit sales team to see all customer information but restrict installation team's view to allocated tasks and contact det... more

Web Lead Example

First Name: Last Name: Email: Phone: Mobile Phone: Company Name: Address: Postcode: Country: Afghanistan Ă…land Islands Albania Algeria American Samoa Andorra Angola Anguilla Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia And Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape... more

Blueprinting Best Practice with CXRM

We've just gone live with a nifty new widget that makes it really simple to share best practice blueprints. It's neat short-cut to quickly get hold of things other users have done with the CXRM solution, for example:- Setting up for a particular sector - for example, a florist or a swimming pool installer Meeting particular needs - for example, managing the renewal of domains for internet firms Sharing tags - for example, geographical tags that can be applied to customer segmenta... more

New Customer Workflow? It's Easy With CXRM!

CXRM is an easy system to implement. We do always suggest that you get the basics right first and come to the "bells and whistles" later. Here's a quick "peep" at a whistle. Alacrify - a successful website development company with a reputation for high quality design and friendly service - recently developed a CXRM blueprint for the management of workflows that ensure compliance with new Nominet registrar requirements. Read more here on the background. The steps to d... more

Manage your compliance with the new Nominet requirements

Heads-up, Nominet technology partners! Nominet's new compliance requirements mean you have increased obligations for dealing with domain issues and renewals Other domain registries have similar requirements CXRM now has an off-the-shelf Nominet configuration which you can use to manage your compliance, reducing administration time and improving customer experience We also offer all the functionality you need from a CRM to streamline your engagements with customers and manage your busin... more

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