Customer-Focused CRM (#CX)

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Search Results for service delivery model

Benefits

What Are The Benefits Of CXRM? CXRM helps you manage your relationships with customers, and improve the experience your customers have with your business. Delighted customers are much more likely to place repeat business and recommend your services to others. With CXRM, you can help increase the loyalty shown by your customers. A well-managed customer base will go through a journey as follows:- stop leaving forgive service issues reduce complaint levels buy more buy more often make d... more

Security

How Is CXRM Secured? CXRM has a modern, robust security model to protect your data against unauthorised access, both from external and internal sources. Securing Access All communications over encrypted security Your data secure from other firms' A number of other protections on access Simple Security... Use simple group level security – e.g. permit sales team to see all customer information but restrict installation team's view to allocated tasks and contact det... more

Measuring The Entire Customer Experience

Measuring the Entire Customer Experience A customer forms an impression of service received over time. Customer service excellence is complicated by the nature of how modern customer interactions take place: over a period of time; and following a considerable range of experiences. For instance, even conducting a simple online shopping transaction, your experience with the vendor is affected by the look and feel of the webpage, the ease of use, stock availability, delivery lead time... an... more

Partners

At CXRM, we are interested in expanding our partner base We work with a range from firms, from #CX-focused business consultancies to technology specialists. We seek like-minded firms with a passion for providing excellence in customer service and offer an attractive commercial proposition. If you would like to explore the fit, just drop us an email, tweet or phone call! By Email: customerservice@cxrm.co.uk By Social Media:

By Phone: +44 (0) 845 834 0853 ... more

Perfect Order Score Example

Your service might be worse than you think! Consider the example "Perfect Order Score" below. This small consumer goods company was measuring its "complete and on time despatch" to customers at 95%. Setting aside that most customers are more interested in when goods arrive than when they're sent, this doesn't sound too bad (though 99.9% would be better). The Perfect Order Score reveals, however, that less than 40% of orders were going through the system without co... more

Perfect Transaction Score

Customers Experience Your Service At Multiple "Moments of Truth" For example, a company supplying glazing goods to households will have multiple touchpoints with customers. Some organisations measure the Perfect Order Score (or Perfect Transaction Score). This gives a good insight into the proportion of customers that experience a seamless service - and also gives a good indication of the amount of corrective action needed internally in your business to put things right. You can ea... more

Pricing & Sign Up

Sign Up For CXRM "Possibly the greatest challenge facing a fast growing business is the management of its information. The solution provided to ReportSource gave me and my management team a scalable, easy to use, reliable and comprehensive solution for everything from financial forecasting to resource and customer management. This solution enabled ReportSource to project ourselves into the marketplace like a company 100 times our size; it was an essential element in our growth and succes... more

Privacy Policy

Privacy Policy Here at CXRM we respect your privacy. As part of the normal operation of any website, certain information gets gathered automatically - it's only fair that we tell you about it. And of course, if you sign-up and we ask for any details specifically about you, we have a particular duty to treat that information with care that you would expect. If you have any questions about this privacy policy, please contact us: Click here for our contact details. We are registered with th... more

Reliability

Reliability CXRM's Service Level Agreement ("SLA") stipulates a 99.9% uptime target. In additional, the SLA gives you:- Full daily back ups Ticketing system for technical issues during business hours Email support from nominated partner included for usage questions / issues Fast response and resolution times for issues : 1 hour response for business critical items – resolved within a day Website view of system status Website forum and FAQs ... more

Searching For A Definition Of Customer Service

Customer service is ... everything you can do to help your customer achieve their objectives... That's a broad definition, but it describes a broad relationship. Customers today expect more than simply the delivery of a transaction, the wider relationship is just as important, for example: i. in business to business arena, Rolls Royce no longer sells aero-engines to airlines, their proposition is to keep planes in the air and on time, by providing real-time monitoring and management serv... more

Support

How Is CXRM Supported? Our philosophy is to design support solutions to prevent problems occurring in the first place, and augment that with a responsive support structure operated by people you can get to know. We have strong technical resources working in the background on prevention of problems and securing backups, backed up by a service level agreement (SLA) you can rely on. In terms of getting help quickly, there are many levels of context-sensitive in-app help and training, plus onlin... more

How Important is Customer Service?

Stop Paying Lip Service to Customer Service If you don't look after your customers, someone else will! Product quality is assumed. Process efficiency is demanded. However, service excellence is still appreciated and valued. Increasingly, customer service is a leading differentiator. But what is service? How can it be measured? How can it be improved? This series of articles will help you draw some conclusions... Even the best small/medium sized businesses underestimate how important... more

Templates

Downloadable Templates and Examples of RATER Service Model We hope you've enjoyed our articles on managing the customer experience, perfect order score and CRM. Here is a collation of some downloadable spreadsheet templates that go alongside the articles. Contact Map Template RATER Service Blueprint Template It won't take you too long to work out that they are basically the same! But once populated, the contact map will describe the current customer experience, and the blueprin... more

Bridging the Service Gap

Bridging The Service Gap A key benefit of the Customer Service Blueprinting approach is that it provides a platform from which focused and aligned improvement initiatives can be driven, and a context in which business decisions can be made. Many organisations suffer from conflicting initiatives and this is often a result of different parties having different views of the customers’ priorities and being unable to communicate these differences. The Customer Service Blueprint will preven... more

Thank You For Submitting Your Details

Thank you for submitting your details Our directory will be live shortly - we'll let you know when it is up and running. In the meantime, please feel free to get in touch if you'd like to hear more about CXRM or explore how we might work together. By Social Media:

By Email: customerservice@cxrm.co.uk By Phone: +44 (0) 845 834 0853 ... more

The Perfect Order Score

Perfect Order Score : An Acid Test For Measuring Customer Fulfillment Customer complaints or customer churn... even if you're measuring very high "complete and on time delivery"? Maybe it's time to measure yourself with a tougher target. Try the "Perfect Order Score"... the number of orders out of each 100 that go through your entire customer engagement process without any glitch or intervention at all - example below, but you need to define it for your core proc... more

Understanding Customer Service with RATER

Understanding Excellence in Customer Service Excellence in customer service is always difficult to define, but we all know it when we see it. However, if we wish to deliver excellent service it is unlikely to happen by chance. We need:- a language for describing it a means of measuring it a system for setting standards and targets RATER: A language for describing the service a customer experiences The RATER model deconstructs customer service into five distinct and independent dimensi... more

Understanding Gaps in Your Customer Service

Service Gaps... A Model ! So... you've defined your service blueprint... you know what the actual customer contact looks like at different Moments of Truth..., so you can understand the gap in your service performance, right? Nearly! There's just one more bit of content than can help us here - an understanding of what a gap in service means, and what causes it. Analysis of the delta generally shows four key gaps which contribute to an overall service gap, as shown below. The last g... more

Using a Customer Contact Map And RATER

A Customer Contact Map Can Be Used to Measure our Customers’ Experience Across All Dimensions of Service At All Moments of Truth! This complex picture is called a Customer Contact Map. It can be populated with both qualitative and quantitative information. The information comes from in depth customer interviews, customer surveys, front line staff interviews and actual performance data. As such it covers performance and satisfaction levels, thereby highlighting the customers’ prior... more

Your Account

Your Account If you have any questions regarding your existing account with CXRM, please get in contact with us on customerservice@cxrm.co.uk or +44 (0) 845 834 0853 Managing Users If you have the access rights, there are some handy short-cuts in CXRM to manage your users with the minimum of fuss: right click on an existing person to make them a user click the Users tabs to see details of who can access CXRM right click on any user to reset their password, set them as on holiday, or cha... more

Implementing

How Can I Implement CXRM? CXRM functionality is designed to be adopted at a pace that suits your business and objectives. You can choose the path that suits you – to give you the best balance off between time, cost and benefits. Step-by-Step Most CXRM users take this route. Starting from the customer, you can rapidly put in place core service pathways or processes that improve the management of target segments of current and prospective customers - for example, "the sale, ins... more

Terms and Conditions

Terms and Conditions for Website Usage Welcome to our website. The term ''cxrm' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as t... more

How Customer Journeys Fit In

How Customer Lifecycles and Customer Journeys Interact A Customer Journey is the series of steps a customer takes to do something with your firm - for example, to make a purchase, or get help with a usage issue. Customer Lifecycles overarch individual Customer Journeys - a customer may, for example, have several engagements with your support team in their time as an active customer. Seen from an internal perspective, a customer's initial purchase of your service may start only as the cus... more

Customer Lifecycles, CRM and Marketing

Customer Lifecycles, CRM and Marketing Integrating an understanding of customer lifecycles with customer management and marketing processes is a hugely powerful (and generally under-utilised) method of building value in your customer base. Returning to our Customer Lifecycle Model, below, we can consider some approaches to campaign that directly link to the cycles. Types of campaign include: Follow-up: typically instigated by your customer service aspirations. For instance, "always ... more

Home

CXRM: Customer-Focused CRM (#CX) An Effective CRM Solution Is An Important Enabler to Delivering Service Excellence CXRM Makes Your Customers The Stars ***** Tailor CXRM To Fit Your Business Maintain Customer Focus As You Grow CXRM Is Easy To Implement Exceptional customer service drives customer loyalty and higher profits for your business. Use CXRM to:- Embed customer-centric ways of working Engage with customers across their lifecycles and journeys Create a single view of a custome... more

Clear Cell Group

Clear Cell Group www.clearcellgroup.com Management Consulting: Customer Intelligence, Social Intelligence, Customer Engagement, Loyalty Program Management, Campaign Management Deployment Services Customer Analytics Services Driving Profit through Clear Customer Understanding We are dedicated to helping our clients improve decision-making and profitability; leveraging advanced analytics and customer insights to enable business operations to focus on customers. Geography Covered:USA, Ca... more

Comotion

Comotion http://www.comotional.com/ Management Consulting: Building Customer-Led Businesses Here at Comotion we help clients build 'customer-led' businesses. Our approach and solutions are based on the philosophy that companies are built on logic but managed by emotion. Commerce + Emotion = Comotion. As a result, we combine the rational methods of traditional consultancy with the engagement, branding and communications skills provided by agencies to deliver better results for o... more

Contact Us

Contact Us By Email: customerservice@cxrm.co.uk By Social Media:

By Phone: +44 (0) 845 834 0853 By Post: CXRM Ground Floor Offices Little Keep Gate Bridport Road Dorchester Dorset DT1 1AH UK Contact Us Online ... more

Customer Experience IQ

Customer Experience IQ www.cx-iq.com Online marketing research software and service focused on customers' opinion mining, voice of customer analysis and customer satisfaction measurements. We refine data, mined from the web, into intelligence you can act upon to reduce time to market, lower promotional costs, improve ad effectiveness, and more. Geography Covered:US, India, Australia, UK, Canada, New Zealand... more

Customer Lifecycle Model

Customer Lifecycle Model It is not really feasible to define lifecycles that will cover all your customers all the time - but it is possible to characterise how a significant proportion of customers experience your organisation. The diagram below is a generic model for describing customer lifecycles, simplified into two broad cycles: the cycle from customer becoming aware of your company through to using your product or service a cycle which starts at a customer considering defection from ... more

Customer Lifecycles - Definition and Usage

Customer Lifecycles Customer lifecycles are used to analyse the behaviours and decision-making of your customers over time. Understanding customer lifecycles can give real insight into how a broad base of your customers experience your organisation as a whole. Customers may well understand your business better than you do, and revealing what creates customer value over time is in turn the key to unlocking tremendous value in your firm. Customer lifecycles help you understand customers bette... more

Customer Lifecycles and Customer Journeys

Customer Lifecycles and Customer Journeys Customer Lifecycles and Journeys are critical tools for managing the customer experience. Published in this section are a number of articles on the topic, covering: What are customer lifecycles and how are they used? A customer lifecycle model How customer journeys fit in Leveraging CRM with customer lifecycles Or you can click here to learn more about CXRM Pricing and Sign Up. ... more

CRM Overview

Managing Customer Relationships and Improving Sales Performance One of the core aspects of CXRM's online software it its ability to provide a simple-to-use CRM (Customer Relationship Management) system to its users. But what in practice does this mean? What is CRM? In fact CRM is a mixture of things. It's often seen as just managing your sales "pipeline"; allowing you to see what work is on the horizon, what's in progress and what's been delivered. Traditionally the... more

CX

Customer Experience (CX) Your customers are even more important than you think! Published in this section are a number of articles on the topic of customer experience, covering: Defining customer service The importance of customer service A model for understanding the dimensions of service Measuring the customer experience Customer contact maps and RATER Using a blueprint to define ideal service Understanding service gaps Bridging service gaps Our you can learn more about CXRM Pri... more

CX Insights

Customer Experience (CX) Your customers are even more important than you think! Published in this section are a number of articles on the topic of customer experience in business and how CXRM can be of use in improving customer care and retention in business. Our articles cover many areas of #CX Exceptional customer service drives customer loyalty and higher profits for your business Manage your customer relationships across the full lifecycle Use CXRM to embed customer-centric ways of wor... more

Defining the Ideal Service With a Blueprint

Defining a Customer Service Blueprint In the last few pages, we have defined a language to describe customer service and a Contact Map tool for capturing the customers’ experience at each Moment of Truth (MOT). The next step is to define the targeted service level - what we aspire to reach. We can do this using the same language and the same measurement tools - so our Customer Service Blueprint is simply the Customer Contact Map that we seek to achieve - with the required performanc... more

Different Approach

CRXM: Customer-Driven and Customer-Focused Most CRM solutions are too internally focused, and so is the way they are implemented. The approach to adopting CXRM, and getting value from the software, is different. CXRM starts from the customer. You might begin by putting in one or two core service pathways or processes that improve the management of target segments of current and prospective customers. This allows you to adopt the system at a pace that suits your business and immediate prior... more

Different Software

CXRM Puts The Customer Experience At The Heart Of Your Business CXRM's software has been built from the ground up with a focus on aligning customer experience with the ability to deliver it - connecting the outside and inside of the business together. With CXRM, you can make your customers the stars: Embed customer-centric ways of working using CXRM's best practice CX functionality Engage with customers across their lifecycles and journeys by configuring CXRM's process engine t... more

Directory

Add your company's services to our #CX directory Please complete the form below to submit your details {DIRECTORYFORM} If you prefer, just drop us an email, tweet or phone call! By Email: customerservice@cxrm.co.uk By Social Media:

By Phone: +44 (0) 845 834 0853 ... more

Features

What Does CXRM Do? CXRM is online software for managing customer experiences and relationships. CXRM includes the functionality you would expect from a traditional "CRM" solution, plus features that align the internal business processes in your company with the experience you aspire to deliver to your customers. Putting the X in CRM Here's a summary of what you can do with CXRM: Manage Customers Pro-Actively Across The Life-Cycle acquire: create leads from your existing... more

Get Started

Thank you for your interest in CXRM - we look forward to working with you! We need to grab a few details so we can get in touch with you to get things set up and a plan in place. Please fill our handy form below or, if it's easier for you, just drop us an email, tweet or phone call. Get Started {GETSTARTEDFORM} By Email: customerservice@cxrm.co.uk By Social Media:

By Phone: +44 (0) 845 834 0853 You can also set up your account completely online here if you wan... more

CX Directory

CX Directory CXRM is online software that helps you manage your relationships with customers, and improve the experience your customers have with your business. In developing our software and working with customers and partners on implementation, we come across a lot of interesting and innovative firms that provide complementary services. In this directory, we're delighted to profile some of them. Management Consulting: Comotion is a hybrid consultancy/agency focused on building cus... more

Get Started With CXRM via Comms UK

CXRM: Customer-focused CRM Online CRM software to manage customer relationships and experiences Easy to Implement Adopt at a Pace That Suits You Tailored To Fit Your Business Needs Easily Adapts As You Grow Secure, Online - Access Anywhere Thanks for your interest! We need to grab a few details so we can get in touch with you to get things set up and a plan in place. Please fill our handy form below or, if it's easier for you, just drop us an email, tweet or phone call. Get St... more

Customers Would Pay More For Better Customer Experience

Once again providing an excellent customer experience is a talking point. Zendesk have provided an excellent info graphic illustrating the importance of customer experience and why companies should invest here. One of the most interesting facts was that 82% of people stopped doing business with a company due to bad customer service. Whilst 40% of people began purchasing from a competitive brand because of its reputation for great customer service. These stats only re-inforce the point that cu... more

Top 10 Ways To Create A Positive Customer Experience

Recently winthecustomer published an excellent post regarding how to create a positive customer experience, backed up with the fact that 68% of customers who left a company do so because they felt undervalued. We’ll summarise the ‘Top 10 Ways to Create a Positive Customer Experience’ below; Communicate with your customers – Before, during, and after the sale Find your customer service niche Show real customer appreciation Focus on resolving problems quickly Make c... more

Why You Should Invest In Customer Experience

This great infographic from Zendesk shows how important it is to invest in your businesses customer experience initiative in the modern day. With some incredible figures such as only 4% of Americans trust advertising as a source for product or service information. It becomes even more important to treat your customers’ right, to ensure you’re getting the best possible referrals and customer retention. Improve Your Customers' Experience CXRM helps you improve the experien... more

Three More Methods To Improve Customer Experience

With countless small businesses competing against one another, great importance gets placed on customer experience. With all the options and choice customers have available these days, it’s important that your business is able to match customers’ expectations. We look at three simple steps your business can take to improve its customer experience; Be Personal – These days a lot of businesses communicate via social media such as Twitter and Facebook, however research shows t... more

Measure Your Customer Service Against the Perfect Order Score #perfection

Customer complaints or churn despite service level measurements looking good? Maybe you're measuring something too easy to achieve! Try this! ... more

8 Reasons Customer Retention Increases Profitability

customersthatstick recently released an infographic illustrating customer retention by the numbers, which you can view here. After reviewing the infographic, we can highlight the key reasons why customer retention leads to increased profitability. These are as follows; The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost. Account maintenance costs decline as a percentage of total costs (or as a percentage of reven... more

The Cost Of Bad Customer Experience #CX

This great infographic from desk.com shows just how much bad customer experience could be costing your business. With a staggering 9/10 U.S Consumers saying they would pay more to ensure a good customer experience. Improve Your Customers' Experience CXRM helps you improve the experience your customers have with your business. Read more about the business benefits of using CXRM. ... more

Free RATER Customer Service Model Templates

To go alongside our recent articles on the RATER Customer Service model, we've just uploaded some excel templates and examples to help people who want to develop a customer contact map and / or service blueprint using this popular customer experience management framework. Download them here! ... more

10 Customer Experience Facts

A wonderful article found at www.technicallymarketing.com highlights the importance of customer experience in todays day and age. And as we continaully try to improve our own online software to provide a platform to build excellent customer experience, it may be worth highlighting from this article the 10 customer experience facts for 2013 to take note of. According to a CEI Survey, 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consis... more

Measuring Customer Service Across A Complex Transaction

Perfectly Aligning Your Operations and Customer Service Delivery So you deliver complex services to customers - such as the supply and installation of a swimming pool or solar panels? CXRM can help you get an understanding of your Perfect Order Score across the whole of the transaction. CXRM solutions offer a smart and simple way to ensure your business operations are aligned to deliver the service your customers require, driving loyalty and, ultimately, profitable growth. ... more

Make Your Customer Experience More Personal #CX

A recent article found at www.winthecustomer.com shows that 78% of consumers reported that their most satisfying experience took place when a capable and competent service support representative answered their queries. At CXRM, we provide a platform for you to build upon your customer experience and help provide an excellent and personal service to the consumer. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, ... more

CXRM Connecting Customer Experience

Oracle recently conducted research into the shopping needs and expectations of consumers worldwide in an effort to better understand the important of service to the retail experience. The full article can be found at the guardian.co.uk. The main values the study found were; Understanding the value of service Meeting the modern service requirement The store as a differentiator Flexibility and agility of the supply chain Connecting the customer experience Improve Your Customers' Ex... more

Using the Perfect Order Score to Improve Customer Service

Acceptable ontime delivery to customers, but at what cost? “A hundred years ago people thought the industrial revolution had happened, but it has only just begun with the commercialisation of the Internet” Microsoft Whether you're an online only or mixed channel retailer, CXRM can help you get an understanding of your Perfect Order Score so you can make changes that improve your customer service. #perfection ... more

Customer-Focused CRM

Most existing CRM solutions are too internally-focused. In contrast, CXRM puts the customer experience at the heart of CRM (and your business!) - our software has been built from the ground up with a focus on aligning customer experience with the ability to deliver it. CXRM's process engine can be used to map a customer's journey to your internal service delivery processes, to enable customer-centric ways of working and put active customer management at the heart of your business. By ... more

"It's Not About Satisfaction, It's About Engagement"

According to a recent Gallup poll, which involved retail banking customers, it was found that ‘banks that only consider customer satisfaction – even extreme “top box” satisfaction – are leaving significant cross-selling and up-selling opportunities on the table”, re-enforcing the point made in our previous article about engaging customers and creating emotional attachments with them. Stats from the Gallup survey showed that; Less than half (45 percent) o... more

Creating An Excellent Customer Experience

A recent article on blogs.sap.com highlights the importance of knowing your customer and their needs when it comes to building an excellent customer experience for them. At CXRM, we provide a platform for you to build upon your customer experience and help provide an excellent and personal service to the consumer. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, sending constant internal emails and calls to one a... more

CXRM Provides A Platform To Build Customer Experience #CX + #CRM = #CXRM

CXRM is online software that helps create the time to grow and manage your business relationships [#CRM] by providing a platform to build excellent customer experience [#CX]. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, sending constant internal emails and calls to one another. With CXRM each user is able to update and share notes and information on anything, making your business' contact with your custom... more

Tools To Improve Your Customer Retention

A recent article at Beyond Philosphy mentions that is is important to keep the customers you have by providing a great customer experience. Many SME businesses need an efficient online business system to manage their clients and records effectively. Allowing them to build a strong relationship with clients and provide excellent customer experience. CXRM has a wide range of tools to help achieve this ; Tools for sharing information, files and folders across your business A best-practice ac... more

Building Your Customer Experience Model With CXRM

With customer experience becoming more and more of a priority across platforms, it’s important businesses have the right model in place to deal with customers. Here at CXRM, we strive to provide a platform that allows you to manage your customers' experience and help provide an excellent and personalised service. CXRM enables your business to manage interactions with customers across the whole life cycle - from acquisition, to service delivery, to customer care and in maintaining on... more

Using CXRM To Provide Excellent Customer Experience

CXRM is an easy to use online software system that makes it easy to track subscriptions, manage your clients and help your business to grow effectively and efficiently. Many SME businesses need an efficient online business system to manage their clients and records effectively. Allowing them to build a strong relationship with clients and provide excellent customer experience. CXRM has a wide range of tools to help achieve this ; Tools for sharing information, files and folders across your ... more

Does your CRM help you improve customer engagement?

Nearly a decade ago, McKinsey wrote the following: "Although companies are investing record amounts of money in ... customer-relationship-management (CRM) technology... only 10 percent of business and IT executives surveyed strongly agreed that business results anticipated from implementing CRM were met or exceeded. What's regularly missing, in our experience, is the spark between the customer and frontline staff members—the spark that helps transform wary or skeptical people i... more

New articles on customer lifecycle and customer journey

CXRM's software helps you to manage customers across their lifecycles and to ensure that your operations are set up to deliver an optimal customer experience as customers engage with your company. But what is meant by 'customer lifecycle' and 'customer journey'? What is the difference between them? How can you use these best practice models in your business to drive excellent customer service and boost performance? We've just uploaded new content on customer lifecycles... more

How To Maintain Customer Focus As You Grow

It's hard to retain focus on customers as your company grows. At start-up (and at micro-size), the original founder's passion and commitment to go the extra mile for customers tends to design in a terrific customer experience, but with growth, there is a real risk that this original focus is diluted (see the diagram below). As an owner or manager of a smaller business trying to maintain customer focus as you grow, you'll need to be excellent across many disciplines. A useful pl... more

Customer Experience For Small Businesses

Providing a great customer experience should be at the heart of your business. Especially if you want to build customer loyalty and attract new business. For SMEs, customer experience has never been more vital. With having to distinguish themselves from competitors to retain and attract new custom. Providing service excellence should be a key part of your customer experience lifecycle. And it’s your priority to make sure customers are happy with the service they receive. This helps lead... more

Manage your compliance with the new Nominet requirements

Heads-up, Nominet technology partners! Nominet's new compliance requirements mean you have increased obligations for dealing with domain issues and renewals Other domain registries have similar requirements CXRM now has an off-the-shelf Nominet configuration which you can use to manage your compliance, reducing administration time and improving customer experience We also offer all the functionality you need from a CRM to streamline your engagements with customers and manage your busin... more

New Customer Workflow? It's Easy With CXRM!

CXRM is an easy system to implement. We do always suggest that you get the basics right first and come to the "bells and whistles" later. Here's a quick "peep" at a whistle. Alacrify - a successful website development company with a reputation for high quality design and friendly service - recently developed a CXRM blueprint for the management of workflows that ensure compliance with new Nominet registrar requirements. Read more here on the background. The steps to d... more

Blueprinting Best Practice with CXRM

We've just gone live with a nifty new widget that makes it really simple to share best practice blueprints. It's neat short-cut to quickly get hold of things other users have done with the CXRM solution, for example:- Setting up for a particular sector - for example, a florist or a swimming pool installer Meeting particular needs - for example, managing the renewal of domains for internet firms Sharing tags - for example, geographical tags that can be applied to customer segmenta... more

CXRM Partners - upgrading businesses, not just software

Earlier this week, I met with Paul from a terrific technology firm near Farnham about CXRM partnership and what it could mean for his firm (and for us). Paul's current work with customer management solutions is as a technology partner for one of the major "on premise" CRM solutions. I asked him what that meant from a day-to-day perspective. He described the day before as an example: "I migrated a couple of new users to the latest version." Which meant? "Setting... more

Benefits Of CXRM To Your Customer Experience #CX

With one of the main focus points of any business today being an efficient and effective customer experience. It’s important to have the right system in place. CXRM offers many benefits with its online software. In regards to customer experience benefits, you can expect to see; Increased on time delivery Lower level of late orders Shorter lead times Reduced complaints level Increased sales conversion rates This helps lead to customers returning to your business increasing you... more

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