Customer-Focused CRM (#CX)

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Benefits

What Are The Benefits Of CXRM? CXRM helps you manage your relationships with customers, and improve the experience your customers have with your business. Delighted customers are much more likely to place repeat business and recommend your services to others. With CXRM, you can help increase the loyalty shown by your customers. A well-managed customer base will go through a journey as follows:- stop leaving forgive service issues reduce complaint levels buy more buy more often make d... more

Implementing

How Can I Implement CXRM? CXRM functionality is designed to be adopted at a pace that suits your business and objectives. You can choose the path that suits you – to give you the best balance off between time, cost and benefits. Step-by-Step Most CXRM users take this route. Starting from the customer, you can rapidly put in place core service pathways or processes that improve the management of target segments of current and prospective customers - for example, "the sale, ins... more

Terms and Conditions

Terms and Conditions for Website Usage Welcome to our website. The term ''cxrm' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as t... more

Bridging the Service Gap

Bridging The Service Gap A key benefit of the Customer Service Blueprinting approach is that it provides a platform from which focused and aligned improvement initiatives can be driven, and a context in which business decisions can be made. Many organisations suffer from conflicting initiatives and this is often a result of different parties having different views of the customers’ priorities and being unable to communicate these differences. The Customer Service Blueprint will preven... more

Privacy Policy

Privacy Policy Here at CXRM we respect your privacy. As part of the normal operation of any website, certain information gets gathered automatically - it's only fair that we tell you about it. And of course, if you sign-up and we ask for any details specifically about you, we have a particular duty to treat that information with care that you would expect. If you have any questions about this privacy policy, please contact us: Click here for our contact details. We are registered with th... more

Pricing & Sign Up

Sign Up For CXRM "Possibly the greatest challenge facing a fast growing business is the management of its information. The solution provided to ReportSource gave me and my management team a scalable, easy to use, reliable and comprehensive solution for everything from financial forecasting to resource and customer management. This solution enabled ReportSource to project ourselves into the marketplace like a company 100 times our size; it was an essential element in our growth and succes... more

Searching For A Definition Of Customer Service

Customer service is ... everything you can do to help your customer achieve their objectives... That's a broad definition, but it describes a broad relationship. Customers today expect more than simply the delivery of a transaction, the wider relationship is just as important, for example: i. in business to business arena, Rolls Royce no longer sells aero-engines to airlines, their proposition is to keep planes in the air and on time, by providing real-time monitoring and management serv... more

How Customer Journeys Fit In

How Customer Lifecycles and Customer Journeys Interact A Customer Journey is the series of steps a customer takes to do something with your firm - for example, to make a purchase, or get help with a usage issue. Customer Lifecycles overarch individual Customer Journeys - a customer may, for example, have several engagements with your support team in their time as an active customer. Seen from an internal perspective, a customer's initial purchase of your service may start only as the cus... more

Existing Customers

How Can We Help? We are committed to provide a really useful and comprehensive support to our customers. There are three ways you can request help... Usage Support You can access the help pages here on the website. You can also click F1 on your keyboard next time you're using CXRM - this will bring up context-relevant help which should explain what you can do, and how the software works. Technical Support For bugs and glitches or any snags with the software, or if all else fails, you... more

CX Directory

CX Directory CXRM is online software that helps you manage your relationships with customers, and improve the experience your customers have with your business. In developing our software and working with customers and partners on implementation, we come across a lot of interesting and innovative firms that provide complementary services. In this directory, we're delighted to profile some of them. Management Consulting: Comotion is a hybrid consultancy/agency focused on building cus... more

CRM Overview

Managing Customer Relationships and Improving Sales Performance One of the core aspects of CXRM's online software it its ability to provide a simple-to-use CRM (Customer Relationship Management) system to its users. But what in practice does this mean? What is CRM? In fact CRM is a mixture of things. It's often seen as just managing your sales "pipeline"; allowing you to see what work is on the horizon, what's in progress and what's been delivered. Traditionally the... more

Comotion

Comotion http://www.comotional.com/ Management Consulting: Building Customer-Led Businesses Here at Comotion we help clients build 'customer-led' businesses. Our approach and solutions are based on the philosophy that companies are built on logic but managed by emotion. Commerce + Emotion = Comotion. As a result, we combine the rational methods of traditional consultancy with the engagement, branding and communications skills provided by agencies to deliver better results for o... more

Clicktools

Clicktools www.clicktools.com Clicktools enables you to collect customer information through surveys, scripts, and forms, and then centralize that data in your CRM system. Clicktools is the leading provider of premium, Cloud-based survey software for businesses. We live by the brand promise to help our customers better understand and serve their customers. Since 2001, the Clicktools solution has enabled organizations to improve customer experience by collecting, centralizing, and acting ... more

CXRM Partners - upgrading businesses, not just software

Earlier this week, I met with Paul from a terrific technology firm near Farnham about CXRM partnership and what it could mean for his firm (and for us). Paul's current work with customer management solutions is as a technology partner for one of the major "on premise" CRM solutions. I asked him what that meant from a day-to-day perspective. He described the day before as an example: "I migrated a couple of new users to the latest version." Which meant? "Setting... more

Using CXRM To Provide Excellent Customer Experience

CXRM is an easy to use online software system that makes it easy to track subscriptions, manage your clients and help your business to grow effectively and efficiently. Many SME businesses need an efficient online business system to manage their clients and records effectively. Allowing them to build a strong relationship with clients and provide excellent customer experience. CXRM has a wide range of tools to help achieve this ; Tools for sharing information, files and folders across your ... more

Building Your Customer Experience Model With CXRM

With customer experience becoming more and more of a priority across platforms, it’s important businesses have the right model in place to deal with customers. Here at CXRM, we strive to provide a platform that allows you to manage your customers' experience and help provide an excellent and personalised service. CXRM enables your business to manage interactions with customers across the whole life cycle - from acquisition, to service delivery, to customer care and in maintaining on... more

Tools To Improve Your Customer Retention

A recent article at Beyond Philosphy mentions that is is important to keep the customers you have by providing a great customer experience. Many SME businesses need an efficient online business system to manage their clients and records effectively. Allowing them to build a strong relationship with clients and provide excellent customer experience. CXRM has a wide range of tools to help achieve this ; Tools for sharing information, files and folders across your business A best-practice ac... more

CXRM Provides A Platform To Build Customer Experience #CX + #CRM = #CXRM

CXRM is online software that helps create the time to grow and manage your business relationships [#CRM] by providing a platform to build excellent customer experience [#CX]. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, sending constant internal emails and calls to one another. With CXRM each user is able to update and share notes and information on anything, making your business' contact with your custom... more

Creating An Excellent Customer Experience

A recent article on blogs.sap.com highlights the importance of knowing your customer and their needs when it comes to building an excellent customer experience for them. At CXRM, we provide a platform for you to build upon your customer experience and help provide an excellent and personal service to the consumer. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, sending constant internal emails and calls to one a... more

Three More Methods To Improve Customer Experience

With countless small businesses competing against one another, great importance gets placed on customer experience. With all the options and choice customers have available these days, it’s important that your business is able to match customers’ expectations. We look at three simple steps your business can take to improve its customer experience; Be Personal – These days a lot of businesses communicate via social media such as Twitter and Facebook, however research shows t... more

Customers Would Pay More For Better Customer Experience

Once again providing an excellent customer experience is a talking point. Zendesk have provided an excellent info graphic illustrating the importance of customer experience and why companies should invest here. One of the most interesting facts was that 82% of people stopped doing business with a company due to bad customer service. Whilst 40% of people began purchasing from a competitive brand because of its reputation for great customer service. These stats only re-inforce the point that cu... more

10 Customer Experience Facts

A wonderful article found at www.technicallymarketing.com highlights the importance of customer experience in todays day and age. And as we continaully try to improve our own online software to provide a platform to build excellent customer experience, it may be worth highlighting from this article the 10 customer experience facts for 2013 to take note of. According to a CEI Survey, 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consis... more

Make Your Customer Experience More Personal #CX

A recent article found at www.winthecustomer.com shows that 78% of consumers reported that their most satisfying experience took place when a capable and competent service support representative answered their queries. At CXRM, we provide a platform for you to build upon your customer experience and help provide an excellent and personal service to the consumer. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, ... more

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