Customer-Focused CRM (#CX)

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By Phone: +44 (0) 845 834 0853 By Post: CXRM Ground Floor Offices Little Keep Gate Bridport Road Dorchester Dorset DT1 1AH UK Contact Us Online ... more

Get Started With CXRM via Comms UK

CXRM: Customer-focused CRM Online CRM software to manage customer relationships and experiences Easy to Implement Adopt at a Pace That Suits You Tailored To Fit Your Business Needs Easily Adapts As You Grow Secure, Online - Access Anywhere Thanks for your interest! We need to grab a few details so we can get in touch with you to get things set up and a plan in place. Please fill our handy form below or, if it's easier for you, just drop us an email, tweet or phone call. Get St... more

Understanding Customer Service with RATER

Understanding Excellence in Customer Service Excellence in customer service is always difficult to define, but we all know it when we see it. However, if we wish to deliver excellent service it is unlikely to happen by chance. We need:- a language for describing it a means of measuring it a system for setting standards and targets RATER: A language for describing the service a customer experiences The RATER model deconstructs customer service into five distinct and independent dimensi... more

CRM Overview

Managing Customer Relationships and Improving Sales Performance One of the core aspects of CXRM's online software it its ability to provide a simple-to-use CRM (Customer Relationship Management) system to its users. But what in practice does this mean? What is CRM? In fact CRM is a mixture of things. It's often seen as just managing your sales "pipeline"; allowing you to see what work is on the horizon, what's in progress and what's been delivered. Traditionally the... more

Measuring The Entire Customer Experience

Measuring the Entire Customer Experience A customer forms an impression of service received over time. Customer service excellence is complicated by the nature of how modern customer interactions take place: over a period of time; and following a considerable range of experiences. For instance, even conducting a simple online shopping transaction, your experience with the vendor is affected by the look and feel of the webpage, the ease of use, stock availability, delivery lead time... an... more

How Customer Journeys Fit In

How Customer Lifecycles and Customer Journeys Interact A Customer Journey is the series of steps a customer takes to do something with your firm - for example, to make a purchase, or get help with a usage issue. Customer Lifecycles overarch individual Customer Journeys - a customer may, for example, have several engagements with your support team in their time as an active customer. Seen from an internal perspective, a customer's initial purchase of your service may start only as the cus... more

Support

How Is CXRM Supported? Our philosophy is to design support solutions to prevent problems occurring in the first place, and augment that with a responsive support structure operated by people you can get to know. We have strong technical resources working in the background on prevention of problems and securing backups, backed up by a service level agreement (SLA) you can rely on. In terms of getting help quickly, there are many levels of context-sensitive in-app help and training, plus onlin... more

Get Started

Thank you for your interest in CXRM - we look forward to working with you! We need to grab a few details so we can get in touch with you to get things set up and a plan in place. Please fill our handy form below or, if it's easier for you, just drop us an email, tweet or phone call. Get Started {GETSTARTEDFORM} By Email: customerservice@cxrm.co.uk By Social Media:

By Phone: +44 (0) 845 834 0853 You can also set up your account completely online here if you wan... more

Features

What Does CXRM Do? CXRM is online software for managing customer experiences and relationships. CXRM includes the functionality you would expect from a traditional "CRM" solution, plus features that align the internal business processes in your company with the experience you aspire to deliver to your customers. Putting the X in CRM Here's a summary of what you can do with CXRM: Manage Customers Pro-Actively Across The Life-Cycle acquire: create leads from your existing... more

CXRM Software

CXRM - putting the X in CRM CXRM is online software that helps you manage your relationships with customers, and optimise the experience your customers have with your business, in order to improve customer loyalty and business results. CXRM includes the functionality you would expect from a traditional "CRM" solution, plus features that align the internal business processes in your company with the experience you aspire to deliver to your customers. CXRM can help you implement the ... more

CX Directory

CX Directory CXRM is online software that helps you manage your relationships with customers, and improve the experience your customers have with your business. In developing our software and working with customers and partners on implementation, we come across a lot of interesting and innovative firms that provide complementary services. In this directory, we're delighted to profile some of them. Management Consulting: Comotion is a hybrid consultancy/agency focused on building cus... more

Customer Experience IQ

Customer Experience IQ www.cx-iq.com Online marketing research software and service focused on customers' opinion mining, voice of customer analysis and customer satisfaction measurements. We refine data, mined from the web, into intelligence you can act upon to reduce time to market, lower promotional costs, improve ad effectiveness, and more. Geography Covered:US, India, Australia, UK, Canada, New Zealand... more

How To Maintain Customer Focus As You Grow

It's hard to retain focus on customers as your company grows. At start-up (and at micro-size), the original founder's passion and commitment to go the extra mile for customers tends to design in a terrific customer experience, but with growth, there is a real risk that this original focus is diluted (see the diagram below). As an owner or manager of a smaller business trying to maintain customer focus as you grow, you'll need to be excellent across many disciplines. A useful pl... more

Using CXRM To Provide Excellent Customer Experience

CXRM is an easy to use online software system that makes it easy to track subscriptions, manage your clients and help your business to grow effectively and efficiently. Many SME businesses need an efficient online business system to manage their clients and records effectively. Allowing them to build a strong relationship with clients and provide excellent customer experience. CXRM has a wide range of tools to help achieve this ; Tools for sharing information, files and folders across your ... more

Tools To Improve Your Customer Retention

A recent article at Beyond Philosphy mentions that is is important to keep the customers you have by providing a great customer experience. Many SME businesses need an efficient online business system to manage their clients and records effectively. Allowing them to build a strong relationship with clients and provide excellent customer experience. CXRM has a wide range of tools to help achieve this ; Tools for sharing information, files and folders across your business A best-practice ac... more

CXRM Provides A Platform To Build Customer Experience #CX + #CRM = #CXRM

CXRM is online software that helps create the time to grow and manage your business relationships [#CRM] by providing a platform to build excellent customer experience [#CX]. With CXRM you’ll be able to share information across your business from one place; helping to avoid running back and forth, sending constant internal emails and calls to one another. With CXRM each user is able to update and share notes and information on anything, making your business' contact with your custom... more

Is It Time To Improve Your Cross Channel Customer Experience?

With 4G starting to roll out across the country, it’s clear that mobile trends of shopping online will continue to rise. With 72% of the UK population owning a smartphone and 50% using them to make purchases currently. This means it will be vital that the customer is met with an excellent mobile customer experience. Any modern business that doesn’t have seamless touch points across channels and devices will lose out to its rivals that do, and judging from the stats above, that loss... more

Using the Perfect Order Score to Improve Customer Service

Acceptable ontime delivery to customers, but at what cost? “A hundred years ago people thought the industrial revolution had happened, but it has only just begun with the commercialisation of the Internet” Microsoft Whether you're an online only or mixed channel retailer, CXRM can help you get an understanding of your Perfect Order Score so you can make changes that improve your customer service. #perfection ... more

10 Customer Experience Facts

A wonderful article found at www.technicallymarketing.com highlights the importance of customer experience in todays day and age. And as we continaully try to improve our own online software to provide a platform to build excellent customer experience, it may be worth highlighting from this article the 10 customer experience facts for 2013 to take note of. According to a CEI Survey, 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consis... more

Benefits Of CXRM To Your Customer Experience #CX

With one of the main focus points of any business today being an efficient and effective customer experience. It’s important to have the right system in place. CXRM offers many benefits with its online software. In regards to customer experience benefits, you can expect to see; Increased on time delivery Lower level of late orders Shorter lead times Reduced complaints level Increased sales conversion rates This helps lead to customers returning to your business increasing you... more

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