CXRM's Service Level Agreement ("SLA") stipulates a 99.9% uptime target.
In additional, the SLA gives you:-
- Full daily back ups
- Ticketing system for technical issues during business hours
- Email support from nominated partner included for usage questions / issues
- Fast response and resolution times for issues : 1 hour response for business critical items – resolved within a day
- Website view of system status
- Website forum and FAQs