Customer-Focused CRM (#CX)

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Using the Perfect Order Score to Improve Customer Service

Acceptable ontime delivery to customers, but at what cost?

“A hundred years ago people thought the industrial revolution had happened, but it has only just begun with the commercialisation of the Internet” Microsoft

Whether you're an online only or mixed channel retailer, CXRM can help you get an understanding of your Perfect Order Score so you can make changes that improve your customer service.


Published: 18-02-14 by Phil Baxter

cxrm, perfect order score, microsoft