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Top 10 Ways To Create A Positive Customer Experience

Recently winthecustomer published an excellent post regarding how to create a positive customer experience, backed up with the fact that 68% of customers who left a company do so because they felt undervalued.

We’ll summarise the ‘Top 10 Ways to Create a Positive Customer Experience’ below;

  1. Communicate with your customers – Before, during, and after the sale
  2. Find your customer service niche
  3. Show real customer appreciation
  4. Focus on resolving problems quickly
  5. Make customer interaction simple and easy
  6. Encourage customer loyalty
  7. Empower the customer
  8. Understand your customers’ expectations
  9. Live, breathe, and focus on everything for the customer
  10. Create a unified company culture

 

CXRM is customer experience and relationship management software that helps you implement these sort of approaches, and more. Read more about the business benefits of using CXRM.


Published: 17-02-14 by Rob Lampard

top 10, positive customer experience, cxrm, online software