Customer-Focused CRM (#CX)

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New articles on customer lifecycle and customer journey

CXRM's software helps you to manage customers across their lifecycles and to ensure that your operations are set up to deliver an optimal customer experience as customers engage with your company.

But what is meant by 'customer lifecycle' and 'customer journey'? What is the difference between them? How can you use these best practice models in your business to drive excellent customer service and boost performance?

We've just uploaded new content on customer lifecycles and customer journeys here

Published: 07-07-14 by Phil Baxter

customer lifecycles, customer journey