Customer-Focused CRM (#CX)

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Customers Would Pay More For Better Customer Experience

Once again providing an excellent customer experience is a talking point. Zendesk have provided an excellent info graphic illustrating the importance of customer experience and why companies should invest here.

One of the most interesting facts was that 82% of people stopped doing business with a company due to bad customer service. Whilst 40% of people began purchasing from a competitive brand because of its reputation for great customer service.

These stats only re-inforce the point that customer experience is becoming a high priority for companies.

CXRM is customer experience and relationship management software. CXRM helps you improve the experience your customers have with your business. Read more about the business benefits of using CXRM.

Published: 10-02-14 by Rob Lampard

customer experience, excellence