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Customer Experience To Become A Priority #CX

An interesting article published on Forrester Blogs discusses why customer experience will become the number one CIO priority.

One of the main points it makes in regards to companies and organisations who have a strong customer experience, is that they have their IT teams working alongside the customer experience team which helps deliver an excellent customer experience.

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Published: 21-02-14 by Rob Lampard

customer experience, cxrm, service excellence