Blueprinting Best Practice with CXRM
We've just gone live with a nifty new widget that makes it really simple to share best practice blueprints.
It's neat short-cut to quickly get hold of things other users have done with the CXRM solution, for example:-
- Setting up for a particular sector - for example, a florist or a swimming pool installer
- Meeting particular needs - for example, managing the renewal of domains for internet firms
- Sharing tags - for example, geographical tags that can be applied to customer segmentations
Blueprints are published on our website, or your partner will have a stack of them!
You need someone with system admin access to load a new blueprint - the functionality is available from the Data Interface menu. You can also extract your own information here: for example, if you set up a great new way of dealing with customer ticketing, that service pathway can be taken out as a pathway and shared with others.