Customer-Focused CRM (#CX)

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7 Great Ways To Improve Your Customer Experience

With customer experience becoming more and more of a priority for businesses, especially for SMEs, it's important to make sure the experience your providing is unrivalled. A great article found at  highlights "7 Great Ways To Improve Your Customer Experience".

The following list contains the main points;

  1. Define your customer experience principles
  2. Understand your customers
  3. Create an emotional connection with your customers
  4. Capture customer feedback
  5. Use a quality framework to drive coaching and development of your staff
  6. Act upon regular employee feedback
  7. Measure the return on investment from delivering great customer experience

Make sure to read the full article for more details.

Improve Your Customers' Experience

CXRM helps you improve the experience your customers have with your business. Read more about the business benefits of using CXRM.

Published: 12-02-14 by Rob Lampard

customer experience, service excellence, online software