Customer-Focused CRM (#CX)

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Customer Experience (CX)

Your customers are even more important than you think! 

Published in this section are a number of articles on the topic of customer experience in business and how CXRM can be of use in improving customer care and retention in business.

  • Our articles cover many areas of #CX
  • Exceptional customer service drives customer loyalty and higher profits for your business
  • Manage your customer relationships across the full lifecycle
  • Use CXRM to embed customer-centric ways of working and ensure your operations deliver service excellence
  • Measure the whole customer experience.

CRM, customer management, customer lifecycle, customer-centricity, customer centric strategy, customer centric processes, customer blueprint, customer journey, customer experience management, RATER, SERVQUAL, Perfect Order Score, Net Promoter Score, customer service, customer care, incident resolution, complaint handling.

Customer Experience

Customer Lifecycles and Customer Journeys

Perfect Order Score

Free downloadable templates